How to Reach Us
We’re here to assist you. Please choose the most appropriate contact method based on your inquiry.
📧 Primary Contact Methods
1. General Inquiries & Support
Email: support@softonic.pk
Response Time: Within 48 hours
Best For: General questions, download issues, site feedback
2. APK/App Reports
Email: reports@softonic.pk
Response Time: Within 24 hours (priority)
Best For:
- Reporting malicious or suspicious APK files
- Flagging broken or fake download links
- Reporting outdated app versions
- Copyright/DMCA concerns
3. Business & Partnership Inquiries
Email: business@softonic.pk
Best For:
- App developers wanting to list their APKs
- Advertising opportunities
- Content partnership proposals
4. Legal Matters
Email: legal@softonic.pk
Best For:
- Legal notices
- Copyright infringement claims
- Privacy/data removal requests
🛠️ Self-Help & Quick Solutions
Before Contacting Us, Check:
✅ Download Issues: Ensure you have stable internet connection
✅ APK Won’t Install: Check if “Unknown Sources” is enabled in Android settings
✅ Virus Warning: Scan the APK with VirusTotal.com first
✅ App Not Working: Try downloading a different version
✅ Site Access Problems: Clear browser cache or try a different browser
Community Support:
- User Comments: Check app pages for solutions from other users
- Common Problems Section: We maintain a FAQ on the website
📝 What to Include in Your Email
To get the fastest help, please include:
- Specific APK/Game Name: Include the exact title and version
- Download Link: The URL of the problematic page
- Device Info: Android version and device model
- Error Details: Screenshots if possible
- Your Email: For follow-up responses
Example Subject Line:
“Download Issue: [App Name] v4.2.1 – Link Broken”
⚠️ Important Notes
What We CAN Help With:
- Site navigation issues
- Broken download links on OUR site
- Clarification about app information
- Removal of malicious content reports
- General platform questions
What We CANNOT Help With:
- App Development Issues: We don’t create the apps, we only distribute APKs
- Device-Specific Problems: We don’t provide device technical support
- Paid App Cracks: We don’t support requests for paid app cracks
- App Functionality: Contact the actual app developer for feature requests or bugs
- Google Play Store Issues: We’re not affiliated with Google Play
Security Reports:
If you find a genuinely malicious APK on our site:
- DO NOT INSTALL IT
- Email reports@softonic.pk immediately with:
- Exact download link
- VirusTotal scan results
- Description of suspicious behavior
- We will investigate and remove within 24 hours if verified
⏰ Response Expectations
Standard Response Times:
- Malicious APK Reports: 24 hours or less
- Broken Links: 48 hours
- General Support: 2-3 business days
- Business Inquiries: 3-5 business days
- Legal Matters: As required by law
No-Response Situations:
We may not respond to:
- Requests for paid app cracks
- Repeated duplicate emails
- Abusive or spam messages
- Questions answered in our FAQ
🔍 Website Contact Features
On Our Site, Look For:
- Contact Form: In website footer
- Report Button: On each app/download page
- Comment Sections: For community help
- FAQ Page: For common questions
📊 Status Updates
Service Status:
- Platform Status: All systems operational
- Last Updated: [Current date]
- Known Issues: Listed on homepage when applicable
Update Schedule:
- APK Updates: Daily
- Link Verification: Weekly
- Security Scans: Continuous
🌐 Other Ways to Connect
For Developers:
If you’re an app developer and want your app listed or removed:
- Email: developers@softonic.pk
- Include: Proof of ownership/developer credentials
- Note: We only list publicly available APKs
For Researchers:
- Security Researchers: Contact reports@softonic.pk for responsible disclosure
- Students/Researchers: Contact business@softonic.pk with project details
🚨 Emergency Notice
If you installed a malicious APK from ANY source:
- Immediately: Uninstall the suspicious app
- Scan Device: Use Malwarebytes or Avast mobile security
- Change Passwords: If you entered any credentials
- Monitor Accounts: For unusual activity
- Consider: Factory reset for severe cases
We are NOT responsible for:
- Damage to your device from downloaded apps
- Data loss from app installation
- Security breaches from third-party apps
- Legal issues from app usage
📄 Official Communication
Verification:
- All official emails come from @softonic.pk domains
- We will never ask for your passwords
- We don’t request payments via email for “premium” APKs
Archives:
- We keep support tickets for 90 days
- Security reports are archived for 1 year
- Legal correspondence is kept as required by law
Final Contact Summary
For fastest resolution:
- Check FAQ/Self-Help first
- Use the correct email address for your issue type
- Provide complete details in your first email
- Be patient – we handle many requests daily
Remember: We’re a platform that aggregates APK files. For app-specific issues, you’ll need to contact the actual app developer.
Thank you for using softonic.pk. We appreciate your feedback and reports—they help make our platform safer for everyone.
— The softonic.pk Support Team